Veterans Affairs officials want to speed the benefits appeals process, simplify their websites and hotlines, and fix lingering problems with outside care programs — all within the next 11 months.
Department Secretary Bob McDonald unveiled an ambitious list of goals for his department in 2016 during a Senate hearing Thursday, saying the moves build on continuing reform efforts already underway.
“Our goal is to be the No. 1 customer service agency in government,” he said. “We know we have a lot to do to get there.”
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