n his second plea to Congress in a week, Veterans Affairs Secretary Bob McDonald on Wednesday said his department’s benefits appeals process is “failing veterans” and asked lawmakers for a massive overhaul to fix the process.
“Decades worth of law and policy layered upon each other have become cumbersome and clunky,” McDonald said in a statement to House lawmakers and the press. “Most importantly, it is now so antiquated that it no longer serves veterans well as many find it confusing and are frustrated by the endless process and the associated length of time it can take to get an answer.”
The Cabinet secretary he needs both legislation and resourcing to “put in place a simplified appeals process” to handle the cases in a matter of months, instead of years.
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